Lean operation is a business performance improvement tool that focuses on enhancing quality, cost, delivery, and people. It helps idetify waste and makes continuous improvement possible by identifying and eliminating non-value-adding activities in design, production, supply chain, services and management.
Striving to improve competitiveness by providing customers faster and better products or services, which will accomplish more than worrying about the next global crisis, is the basic aim behind lean operation. The only game we need to be adept at today is the one that removes waste so the customer sees more value.
In the world of lean practices, companies try to produce only what has been demanded by the customer, and only when the product is required. To optimize benefits of lean throughout the supply chain, it is essential to build a partnership with your suppliers. This partnership must work on the basic principle that you pull only what you consume, and nothing more. Your suppliers restore what you have consumed. In this way, inventories are maintained at their smallest for both dealer and customer.
Achieving this level of trust with your supplier will require frequent communication and extensive sharing of information. Successful partnerships result from inviting each other to strategic planning sessions, attending each other's events and participating in other joint activities.
One good approach is to weave principles, objectives, tools, and methodology behind lean operation into the strategic and business plans of your organization, in order to make lean practices more suitable for your company.
Reff: Kent Pinkerton
9/30/2009
9/24/2009
Coaching
Coaching adalah suatu pendekatan didalam membimbing seseorang untuk mengembangkan Kelebihan mereka, mengenali dan memupuk hal-hal yang perlu dikembangkan sehingga potensi dirinya bisa di optimalkan sekaligus sebagai strategi untuk pengembangan pribadi atupun karirnya.
Istilah coaching dahulu sering kita dengar di dunia olahraga sebagai pelatih olahraga yang bertugas untuk mengeluarkan potensi kemampuan atilt didikannya dan menwujudakannya menjadi sebuah prestasi yang lebih tinggi dan maksimal. Tidak ada satupun tim olahraga yang berprestasi tanpa didukung oleh tim pelatih yang baik. Didalam perkembangannya istilah ini menjadi sering kita dengar di dalam dunia kerja, bisnis ataupun pelatihan. Hal ini terjadi di dorong oleh adanya kebutuhan akan Coach untuk membantu didalam menghadapi ketatnya tantangan dinamika bisnis dewasa ini sehingga peningkatan kinerja menjadi pilihan yang wajib harus dilakukan, dimana untuk itu peran Coach sebagai patner untuk membantu orang lain didalam mencapai kinerja terbaiknya menjadi suatu kebutuhan baru.
Coaching didalam penerapannya dilakukan secara terstruktur dan sistematis sehingga dapat dipergunakan sebagai tools untuk proses belajar dan pengembangan individu, membimbing seseorang untuk mencapai tujuan, berbagi pengalaman serta memberikan inspirasi dan dukungan yang tepat yang dilakukan secara terus menerus, intensive dan konsisten menuju ke tingkat kemandirian dalam kurun waktu tertentu. Tingkat kemandirian dalam hal ini artinya seseorang itu telah terbentuk perilaku produktifnya sesuai dengan target yang diinginkan dan tanpa dukungan seorang coach dia sudah dapat bekerja seperti yang diinginkan. Selain daripada itu dengan Coaching akan dapat memberikan dampak 2 aspek sekaligus yaitu pengembangan personil dan juga peningktan bisnis. Hal ini terjadi karena dengan melakukan coaching secara konsistent dan baik, seseorang akan terlatih secara baik skill dan kemampuannya. Hasil dari coaching yang berupa action atau tindakan-tindakan yang produktif akan memberikan hasil yang nyata bagi peningkatan kinerja bisnis. Selain daripada itu hasil dari proses coaching dapat memberikan dampak lebih langgeng dan jangka panjang karena bisa membantu didalam pembentukan perilaku seseorang, membangun iklim kerja yang kondusif, saling kerja sama dan saling percaya yang pada akhirnya memberikan hasil kerja yang maksimal.
Toto Sugeng
Lebaran 2009
Istilah coaching dahulu sering kita dengar di dunia olahraga sebagai pelatih olahraga yang bertugas untuk mengeluarkan potensi kemampuan atilt didikannya dan menwujudakannya menjadi sebuah prestasi yang lebih tinggi dan maksimal. Tidak ada satupun tim olahraga yang berprestasi tanpa didukung oleh tim pelatih yang baik. Didalam perkembangannya istilah ini menjadi sering kita dengar di dalam dunia kerja, bisnis ataupun pelatihan. Hal ini terjadi di dorong oleh adanya kebutuhan akan Coach untuk membantu didalam menghadapi ketatnya tantangan dinamika bisnis dewasa ini sehingga peningkatan kinerja menjadi pilihan yang wajib harus dilakukan, dimana untuk itu peran Coach sebagai patner untuk membantu orang lain didalam mencapai kinerja terbaiknya menjadi suatu kebutuhan baru.
Coaching didalam penerapannya dilakukan secara terstruktur dan sistematis sehingga dapat dipergunakan sebagai tools untuk proses belajar dan pengembangan individu, membimbing seseorang untuk mencapai tujuan, berbagi pengalaman serta memberikan inspirasi dan dukungan yang tepat yang dilakukan secara terus menerus, intensive dan konsisten menuju ke tingkat kemandirian dalam kurun waktu tertentu. Tingkat kemandirian dalam hal ini artinya seseorang itu telah terbentuk perilaku produktifnya sesuai dengan target yang diinginkan dan tanpa dukungan seorang coach dia sudah dapat bekerja seperti yang diinginkan. Selain daripada itu dengan Coaching akan dapat memberikan dampak 2 aspek sekaligus yaitu pengembangan personil dan juga peningktan bisnis. Hal ini terjadi karena dengan melakukan coaching secara konsistent dan baik, seseorang akan terlatih secara baik skill dan kemampuannya. Hasil dari coaching yang berupa action atau tindakan-tindakan yang produktif akan memberikan hasil yang nyata bagi peningkatan kinerja bisnis. Selain daripada itu hasil dari proses coaching dapat memberikan dampak lebih langgeng dan jangka panjang karena bisa membantu didalam pembentukan perilaku seseorang, membangun iklim kerja yang kondusif, saling kerja sama dan saling percaya yang pada akhirnya memberikan hasil kerja yang maksimal.
Toto Sugeng
Lebaran 2009
8/31/2009
Innovation War
Menarik sekali artikel dari Mas Yodhia pagi ini, untuk itu saya ingin share ke teman-teman khususnya di komunitas OPI & pemerhati Continual Improvement lainnya. Terima kasih kepada Mas Yodhia atas artikelnya.
Innovation War : Nokia vs. Blackberry
· Written by Yodhia Antariksa
· Posted August 31, 2009 at 12:02 am
· Written by Yodhia Antariksa
· Posted August 31, 2009 at 12:02 am
Demam Blackberry (Bb) di tanah air tampaknya kian tak tertahankan. Laju penjualannya terus melesat, dan menjadikan Indonesia sebagai salah satu negara dengan pertumbuhan pengguna Bb tertinggi di dunia (!) Para pejabat RIM (Research In Motion) – produsen Bb yang berlokasi nun jauh di Ontario, Kanada sana – sampai tertegun-tegun, bahwa ada ledakan populasi pengguna Bb di sebuah negeri katulistiwa bernama Indonesia.
Dan kisah menjulangnya produk Blackberry itu dengan segera membuat produk smartphone keluaran Nokia seperti terpelanting, tercabik penuh luka. Jika tren ini terus berlanjut – dan banyak pengamat percaya ini akan terus berlanjut – masa depan produk smartphone Nokia niscaya akan tergolek dalam bayang-bayang kehancuran.
Syair dan kidung kematian mungkin masih terlalu pagi untuk dilantunkan. Namun, dalam perang inovasi yang brutal, everything is possible. Jika Nokia tak jua mampu mengelak, pendekar tangguh dari Finliandia ini bisa pelan-pelan tergeletak wafat dalam pusara kematian. Dan di atas batu nisannya, tercetak kalimat : Nokia - Rest in Peace. Who knows?
Semua kisah yang membawa kepiluan bagi Nokia itu berawal dari satu produk yang bernama Blackberry. Ada dua faktor utama yang berperan dalam melambungnya produk Bb ini. Yang pertama tentu saja adalah : produk yang inovatif dengan desain amat elegan. Teknologi email dan browsing-nya sangat user friendly, dan penempatan papan keyboardnya juga terlihat sangat pas (untuk seri Bold dan Curve). Desainnya juga sangat cantik nan menawan, membuat produk smartphone Nokia Communicator menjadi terlihat sangat jadul.
Faktor kedua, yang juga tak kalah penting, adalah apa yang dapat disebut sebagai “imitation effect”. Tentu efek ini bukan khas Indonesia, namun lazim menghinggap pada benak para konsumen di berbagai penjuru dunia. Efek ini intinya begini : kalau orang laen pake Bb, gue mesti pake juga dong. Sebab kalo gue ndak pake, gue bakal kelihatan ketinggalan jaman, gitu.
Efek semacam itu dengan segera akan menciptakan viral : atau promosi yang menyebar dengan sendirinya melalui jaringan para konsumennya. Efek semacam ini pelan-pelan bergerak seperti bola salju dan pada titik tertentu, akan menciptakan momentum ledakan penjualan. Gladwell menyebutnya sebagai tipping point : atau titik dimana efek viral itu melaju tak tertahankan.
Dan persis efek semacam itulah yang dengan indah dimanfaatkan oleh produsen Bb. Mereka hampir tak pernah mengeluarkan biaya untuk iklan; sebab yang menjadi salesman produk mereka adalah ribuan penggunanya yang tersebar disetiap sudut kota. Dan asyiknya “ribuan salesman/salesgirl” ini tidak perlu dibayar. Namun seperti kita lihat : efeknya sangat dramatis bagi laju penjualan Bb. (Ini tentu berbeda dengan smartphone Nokia yang jor-joran mengeluarkan puluhan milyar untuk pasang iklan dimana-mana; namun hasilnya tak juga maksimal).
Menyadari serbuan Bb yang kian tak tertahankan, Nokia mencoba merilis seri E, yang merupakan rangkaian produk smartphone dengan beragam keunggulan. Namun sayang, laju penjualannya ndak seperti yang diharapkan. Inilah yang membuat pangsa pasar smartphone Nokia secara global kian tergerus (dari sekitar 49 % pada tahun 2006 menjadi 41 % pada tahun 2009 ini; sementara pangsa Bb melaju hampir tiga kali lipat, dari 7 % pada tahun 2006 menjadi 20% pada tahun 2009).
Tren diatas tak pelak telah membuat Nokia segera berbenah; sebab jika mereka terus gagal membalikkan tren itu, maka masa depan mereka benar-benar berada dalam kekelaman. Sebab pada sisi lain, secara global Nokia juga harus menahan laju produk dahsyat lainnya, yakni iPhone dari Apple yang juga terus menggerus pangsa pasar Nokia.
Serangkaian kisah diatas tampaknya kian menegaskan arti penting inovasi. Tanpa kecerdikan melakukan inovasi, setiap perusahaan – betapapun hebatnya – pasti akan terjungkal dalam semak-semak kehinaan. Perang inovasi memang sungguh brutal. Ia selalu akan meninggalkan para pecundang yang tak sigap merespon dinamika pasar. Pecundang semacam pasti akan selalu tersingkir, dan terkaing-kaing dalam lembah kenestapaan.
Sebab itulah, kita sungguh percaya dengan mantra ini : INNOVATION. How can you survive without it?
7/07/2009
JIT - The Backbone of lean manufacturing
For many businesses, the biggest expense they face is inventory cost. The never ending struggle of having enough inventory to fulfill orders and leave room for growth while keeping enough cash on hand to meet any need they may meet is the number one cause for business failures, according to the Small Business Association. There are many ways around the skyrocketing costs of carrying a large amount of inventory, and a just in time, or JIT inventory management is one that can increase the business’s bottom line and return on investment.The JIT inventory management strategy is one that is based on the idea that a business can order exactly the right amount of inventory necessary to fulfill their upcoming orders and not a single piece more. This reduces the cost of warehouse space, transportation costs, and other costs that can be reduced by this form of lean manufacturing.
The philosophy associated with this theory is that inventory is considered to be waste, and the lean process of JIT will eliminate that waste. By exposing the hidden causes of inventory, a set or series of signals can be developed that define what the company can use to measure and regulate the inventory necessary to meet the demand needs.Identifying the signals that guide the inventory demand and calculating, harnessing, and predicting the same signals is at the core of the JIT system. Couple this with today’s modern day next day shipping capabilities, and you have a very capable JIT system. The signals necessary to make a JIT system successful are able to be generated with the modern UPC and online tracking systems. By tracking sales and the patterns that follow a business can plot the demand necessary, manufacture the products, and send them out next-day shipping. This model made famous by quite a few companies, but mostly by Dell computers, can greatly increase the quality as well as efficiency of a business.A second aspect of JIT manufacturing is in the setup of the manufacturing plant. The workers, as well as the machines in the plant are oftentimes multifunctional, allowing flexibility in the plant’s ability to manufacture parts as necessary, independent of equipment or personnel status. With small lot sizes, this is the perfect setup for a dynamic, demand-driven supply chain.
In a JIT system, customer orders are generated in a variety of ways. But each one of those ways generates a signal that is processed by the sales department, represented by the lightening bolts in the diagram. Many times, the sales department is nothing more than a remote server that is capable of taking and distributing orders in a JIT system. The necessary components and raw materials are calculated, and the signal is sent to the suppliers and the fabrication assembly to start manufacturing the product. As you can see, because each order generates a new signal, no inventory is incurred.Dell computers is a perfect example of JIT manufacturing. By getting started in the business by manufacturing computers out of his dorm room, Michael Dell quickly learned that he could not spend all of his money on stockpiled parts and equipment. He decided that his computers would be designed exactly to the specifications to the customer, and his selling point would be along the same lines.Without realizing it, his business was the perfect example of JIT manufacturing. His company was founded on the idea that any average person can log on to the internet, and with a little bit of assistance, can identify the parts necessary to build a computer from scratch. When the customer ordered the computer, Michael, in trying to come up with a solution for his dilemma of hot having any money or location to house all of the pieces needed to assemble a computer, stored a few few parts he would need to get the job done, then buy and manufacture new parts, jus as soon as the customer orders them. The raw materials are re-odered, sometimes automatically, and the end user gets a computer that they build online within 15 minutes!Sometimes the end result effects are not always as perfect as planned. When Toytoa decided to shift to a JIT manufacturing process, they hit quite a few bumps in their process capability. The problem that Toyota found is one that will plague all JIT systems that do not make contingency plans for a quickly generated, unannounced increase in demand.Since the entire supply chain system is built around the flexibility and speed of a company to respond to a demand, they do not have the ability to meet large quantity orders quickly. Normally, this is fine, since the large quantities can be forecasted by the signals generated and production increased to meet the demand.However, sometimes demand rapidly increases without any significant explanation. Sometimes it is due to unplanned media coverage, and sometimes it is just due to the viral success of the product. Whatever the reason, the entire supply chain has to be redesigned and pushed to its capacity when one of these unexpected increases in demand shows.
JIT manufacturing was the wave of the future a few years ago, and while it has actually worked for some companies, most have unsuccessfully tried to implement it into their systems. In order to success, JIT manufacturing requires the perfect combination of speed, management, and product… something not many companies have. However, those that do find themselves on the receiving end of severe quality increases and cost decreases.
source: azabadurdeen@yahoo.com
The philosophy associated with this theory is that inventory is considered to be waste, and the lean process of JIT will eliminate that waste. By exposing the hidden causes of inventory, a set or series of signals can be developed that define what the company can use to measure and regulate the inventory necessary to meet the demand needs.Identifying the signals that guide the inventory demand and calculating, harnessing, and predicting the same signals is at the core of the JIT system. Couple this with today’s modern day next day shipping capabilities, and you have a very capable JIT system. The signals necessary to make a JIT system successful are able to be generated with the modern UPC and online tracking systems. By tracking sales and the patterns that follow a business can plot the demand necessary, manufacture the products, and send them out next-day shipping. This model made famous by quite a few companies, but mostly by Dell computers, can greatly increase the quality as well as efficiency of a business.A second aspect of JIT manufacturing is in the setup of the manufacturing plant. The workers, as well as the machines in the plant are oftentimes multifunctional, allowing flexibility in the plant’s ability to manufacture parts as necessary, independent of equipment or personnel status. With small lot sizes, this is the perfect setup for a dynamic, demand-driven supply chain.
In a JIT system, customer orders are generated in a variety of ways. But each one of those ways generates a signal that is processed by the sales department, represented by the lightening bolts in the diagram. Many times, the sales department is nothing more than a remote server that is capable of taking and distributing orders in a JIT system. The necessary components and raw materials are calculated, and the signal is sent to the suppliers and the fabrication assembly to start manufacturing the product. As you can see, because each order generates a new signal, no inventory is incurred.Dell computers is a perfect example of JIT manufacturing. By getting started in the business by manufacturing computers out of his dorm room, Michael Dell quickly learned that he could not spend all of his money on stockpiled parts and equipment. He decided that his computers would be designed exactly to the specifications to the customer, and his selling point would be along the same lines.Without realizing it, his business was the perfect example of JIT manufacturing. His company was founded on the idea that any average person can log on to the internet, and with a little bit of assistance, can identify the parts necessary to build a computer from scratch. When the customer ordered the computer, Michael, in trying to come up with a solution for his dilemma of hot having any money or location to house all of the pieces needed to assemble a computer, stored a few few parts he would need to get the job done, then buy and manufacture new parts, jus as soon as the customer orders them. The raw materials are re-odered, sometimes automatically, and the end user gets a computer that they build online within 15 minutes!Sometimes the end result effects are not always as perfect as planned. When Toytoa decided to shift to a JIT manufacturing process, they hit quite a few bumps in their process capability. The problem that Toyota found is one that will plague all JIT systems that do not make contingency plans for a quickly generated, unannounced increase in demand.Since the entire supply chain system is built around the flexibility and speed of a company to respond to a demand, they do not have the ability to meet large quantity orders quickly. Normally, this is fine, since the large quantities can be forecasted by the signals generated and production increased to meet the demand.However, sometimes demand rapidly increases without any significant explanation. Sometimes it is due to unplanned media coverage, and sometimes it is just due to the viral success of the product. Whatever the reason, the entire supply chain has to be redesigned and pushed to its capacity when one of these unexpected increases in demand shows.
JIT manufacturing was the wave of the future a few years ago, and while it has actually worked for some companies, most have unsuccessfully tried to implement it into their systems. In order to success, JIT manufacturing requires the perfect combination of speed, management, and product… something not many companies have. However, those that do find themselves on the receiving end of severe quality increases and cost decreases.
source: azabadurdeen@yahoo.com
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